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2021 Order Clerks Salary Guide

Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

Order Clerks Salary

Salary

$34.2K

Growth

-12%

Bright Outlook

Below Average

Green

No

Order Clerks Job Description

Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

Also known as:

Hub Associate, Materials Specialist, Order Analyst, Order Clerk, Order Entry Administrator, Order Entry Representative, Order Processing Clerk, Order Taker, Sales Assistant, Warehouse Clerk

How Much Do Order Clerks Make ? 2021

Percentile 10% 25% 50% (Median) 75% 90%
Annual Wage $23,260 $27,300 $34,240 $43,660 $54,050
Hourly Wage $11.18 $13.13 $16.46 $20.99 $25.99

How Much Do Order Clerks Make ? 2021

Percentile
10%
25%
50% (Median)
75%
90%
Annual Wage
$23,260
$27,300
$34,240
$43,660
$54,050
Hourly Wage
$11.18
$13.13
$16.46
$20.99
$25.99

Order Clerks Tasks

  • Verify customer and order information for correctness, checking it against previously obtained information as necessary.
  • Receive and respond to customer complaints.
  • Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
  • Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
  • Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
  • Recommend merchandise or services that will meet customers' needs.
  • Prepare invoices, shipping documents, and contracts.
  • Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.
  • Compute total charges for merchandise or services and shipping charges.
  • Compute total charges for merchandise or services and shipping charges.
  • Direct specified departments or units to prepare and ship orders to designated locations.
  • Inspect outgoing work for compliance with customers' specifications.
  • Check inventory records to determine availability of requested merchandise.
  • Collect payment for merchandise, record transactions, and send items, such as checks or money orders for further processing.
  • Collect payment for merchandise, record transactions, and send items, such as checks or money orders for further processing.
  • Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
  • File copies of orders received, or post orders on records.
  • Adjust inventory records to reflect product movement.
  • Notify departments when supplies of specific items are low, or when orders would deplete available supplies.
  • Recommend type of packing or labeling needed on order.
  • Calculate and compile order-related statistics, and prepare reports for management.
  • Calculate and compile order-related statistics, and prepare reports for management.

What Activities Do Order Clerks Do?

  • Inspect shipments to ensure correct order fulfillment.
  • Respond to customer problems or complaints.
  • Verify accuracy of financial or transactional data.
  • Provide notifications to customers or patrons.
  • Obtain personal or financial information about customers or applicants.
  • Discuss goods or services information with customers or patrons.
  • Prepare documentation for contracts, transactions, or regulatory compliance.
  • Confer with coworkers to coordinate work activities.
  • Calculate costs of goods or services.
  • Calculate shipping costs.
  • Manage clerical or administrative activities.
  • Inspect items for damage or defects.
  • Monitor inventories of products or materials.
  • Send information, materials or documentation.
  • Collect deposits, payments or fees.
  • Promote products, services, or programs.
  • File documents or records.
  • Maintain inventory records.
  • Provide information to coworkers.
  • Recommend packing or shipping methods.
  • Compile data or documentation.
  • Calculate financial data.

Typical Order Clerks Knowledge?

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

What Are Typical Order Clerks Abilities?

  • Near Vision - Seeing details up close.
  • Speech Clarity - Speaking clearly.
  • Written Comprehension - Reading and understanding what is written.
  • Oral Comprehension - Listening and understanding what people say.
  • Oral Expression - Communicating by speaking.
  • Speech Recognition - Recognizing spoken words.
  • Problem Sensitivity - Noticing when problems happen.
  • Written Expression - Communicating by writing.

What Are Typical Order Clerks Skills? 2021

  • Active Listening - Listening to others, not interrupting, and asking good questions.
  • Speaking - Talking to others.
  • Reading Comprehension - Reading work-related information.
  • Service Orientation - Looking for ways to help people.
  • Social Perceptiveness - Understanding people's reactions.

What Are Typical Order Clerks Interests?

  • Conventional - Occupations related to Conventional interests frequently involve following set procedures and routines. They include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
  • Enterprising - Occupations with Enterprising interests frequently involve starting up and carrying out projects. Many involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
  • Social - Occupations with Social interests frequently involve working with, communicating with, and teaching people. Most involve helping or providing service to others.

What Is The Projected Employment For Order Clerks ? 2021

Location 2019 Employment 2029 Employment Percent change Annual projected job openings
United States 146,000 129,100 -12% 12,800

What Is The Projected Employment For Order Clerks ? 2021

Location
2019 Employment
2029 Employment
Percent change
Annual projected job openings
United States
146,000
129,100
-12%
12,800

What Is The Required Order Clerks Education & Experience? 2021

  • Some college, no degree
  • No work experience
  • Less than 1 month on-the-job training

Order Clerks Jobs Near Me .

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Order Clerks Jobs Near Me .

Order Clerks 2021 Salary Guide By State

Common Careers